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Privacy Policy

Privacy Policy

At Ellens Sugar-Free Patisserie, we place great importance on protecting your personal data and privacy.

In this privacy policy, we explain what data we collect, why we do so, and how we handle it.


1. Company Identity

Ellens Sugar-Free Patisserie
Isabella Haeckstraat 17D
9070 Destelbergen
Belgium
VAT: BE0704910084

Email: info@ellenssuikervrijepatisserie.be


2. What personal data do we collect?

We may process the following personal data:

  • last name and first name
  • email address
  • phone number
  • address details
  • company name
  • IP address
  • data entered via contact forms
  • communication via email

3. Why do we process your data?

We use your personal data for:

  • answering questions
  • preparing quotes
  • customer management
  • providing our services
  • billing and administration
  • sending newsletters (if consent has been given)
  • improving our website


4. On what legal basis?

We process personal data based on:

  • your consent
  • the performance of a contract
  • legal obligations
  • our legitimate interest

5. How long do we retain data?

We do not retain personal data for longer than necessary.

We are legally required to retain certain data, such as billing information for 7 years.


6. Sharing data with third parties

We never sell your personal data to third parties.

However, we may collaborate with external service providers such as:

  • hosting providers
  • IT partners
  • accounting software
  • email services
  • website platforms such as Odoo
  • We enter into data processing agreements with these partners when necessary.


7. Cookies

Our website uses cookies to ensure the website functions properly and to improve the user experience.

Non-essential cookies are only placed after you give your consent via the cookie banner.


8. Your Rights

You have the right to:

  • access your data
  • have data corrected
  • have data deleted
  • object to processing
  • withdraw your consent

You can contact us for this purpose at: info@ellenssuikervrijepatisserie.be


9. Security

We take appropriate measures to protect your personal data against loss, misuse, or unauthorized access.


10. Complaints

Do you have a complaint about how we handle your personal data? If so, you can contact:

https://www.gegevensbeschermingsautoriteit.be/burger

Drukpersstraat 35
1000 Brussels


11. Changes

We may update this privacy policy. The most recent version is always available on our website.